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House of Names

JPG and PDF Support


Our JPG and PDF products can be downloaded immediately after ordering, and are sent to you via email as an attachment. Both products require a viewer to see the product.

How Do I...?


Help!!!



Open my PDF or JPG Attachments?


From the Order Acknowledgment email we sent you:

  1. You can Double-Click the attachment. This will either open the image or offer to save the file (depending on your computer settings)
  2. With the image opened: Right-click (Windows) or click-hold (Mac) anywhere on the image to see options for saving, printing etc.
OR
  1. Right-click (Windows) or click-hold (Mac) anywhere on the attachment.
  2. Choose Save Image As..., Save As..., or Download Image to Disk from the POP-UP menu.
  3. When the Save window appears, specify where you want the image to be saved. TIP: Saving the image to your desktop will make it easier to find later.
  4. ClickSave.
  5. Double-click the saved file to launch Windows Picture and Fax Viewer. This is often the easiest and fastest way to print or edit your image.


Download My JPG files?


  1. Immediately after ordering, you can Click the Download Now link. Your order should appear in a new window.
  2. Right-click (Windows) or click-hold (Mac) anywhere on the image.
    NOTE: If click-holding doesn't bring up the pop-up menu, try pressing the Ctrl key and click-holding simultaneously.
  3. Choose Save Image As..., Save Picture As..., or Download Image to Disk from the POP-UP menu. (Do NOT use the Save As option from the Internet Explorer File pull-down menu, as this will save this whole page!)
  4. When the Save As... window appears, specify where you want the image to be saved. TIP: Saving the image to your desktop will make it easier to find later.
  5. Click Save.
  6. Double-click the saved file to launch Windows Picture and Fax Viewer. This is often the easiest and fastest way to print or edit your image.
  7. You can also download your JPG file from a link the email order we send you, or by logging in to your account with us


Open and Print My JPG files?


  1. Double-click the saved file or the attachment that came in an email message. This will probably launch Windows Picture and Fax Viewer. This is often the easiest and fastest way to view and print your image.

    Your file will open in a default application for your computer. This may be a graphics program (such as Adobe Photo-Shop) or it may be Internet Explorer.




  2. To print the opened file choose the printer icon. This launches a Photo Printing Wizard.




  3. We find that Internet Explorer is not the best way to print these, and suggest using another graphics program.

Open and Print My PDF files?


  1. Double-click the saved file or the attachment that came in an email message. Your file will open in a default application for your computer. Most likely this will be Acrobat Reader. PDF files require Adobe Acrobat Reader. This is a Free download from Adobe.
  2. To print the opened file choose the printer icon. This will generally bring up the Adobe printer dialog, which includes a preview of what will be printed.




My PDF won't open properly


  • I get and error 'bad encrypt dictionary' when I try to open the PDF. Solution: Older versions of Adobe Acrobat Reader do not support encryption. Download and install the latest Acrobat Reader and the file will open properly. This is a Free download from Adobe.
  • Part of the document is missing or the fonts have been lost. Solution: This problem usually occurs when the download was interrupted by either a slow internet connection or when the user tries to open the document before the download is complete. Download the PDF a second time and allow the document to be completely rendered and previewed before you try and navigate through the PDF.
  • All I see is black background with no text or graphics. Solution: (August 16, 2011) This is a relatively new problem with the latest Acrobat Reader. Resizing the Acrobat dialog forces a refresh of the PDF, thus correcting the preview.


Resize My JPG files?


  1. You can resize and manipulate these images as you would any of your other images or photos. You could even use a text editor such as Microsoft Word if you wish to include the image in a document.




  2. Using Windows Picture and Fax Viewer, you can resize from the right click menu, or by choosing Edit (launches Paint).
  3. We often suggest that you let your printer do the re-sizing. At the end of the Windows Fax Viewer Photo Printing Wizard you can preview and choose sizes.
  4. Your printer should let you choose your page/paper size, and then choose an options which allows you to print to fit. Unfortunately, we cannot give instructions, as this varies with each and every printer.
  5. Want to resize the image for use in other ways? Use Image editing software like Corel PhotoPaint, Adobe PhotoShop or download Gimp one of the best free Windows image editing software around.

I'm missing the bottom banner of my JPG COA?


  1. Missing the bottom banner on a coat of arms print can occur sometimes when printing from Internet explorer.
  2. If you save the image to a location (Right Click > Save Picture As), and then double Click on your saved File. It will most likely open with Windows Picture and Fax Viewer, which will print it properly.



    You can also open your JPG files with a graphics programs such as Adobe Photoshop,or a use text editor such as Microsoft Word.
  3. Internet Explorer users: From Print Preview, choose a size (85%) which lets you see the bottom banner.



How big can I enlarge the JPG COA image?


  1. We have found we can easily fill an 11x17" page with our 150 dpi image with very little loss of quality.
  2. If you are comfortable with your graphics (photo-shop) program, you can resize and manipulate these images as you would any of your other images or photos.
  3. We generally suggest that you let your printer do the re-sizing. (Images tend to be less pixillated this way). From your printer's options choose your page/paper size, and then choose an options which allows you to print to fit. Unfortunately, we cannot give instructions as this varies with each and every printer.

Why didn't I get my JPG/PDF Attachment?


  1. SPAM filters sometimes block an unknown email sender, email with an attachment or something in the email that the SPAM filter believes is bad. Adding customerservice@houseofnames.com to your address book/buddy list will usually ensure that our emails are received. Be sure to check your SPAM folder.
  2. Invalid email address was submitted with your order.
  3. If you placed your order by PAYPAL, we process these orders the next business day.
  4. Log on to our Track Current Order page to download another copy of your JPG/PDF. (You will need to enter your password)

I Need a New Copy of my File


Log on to our Track Current Order page to download another copy of your JPG/PDF. (You will need to enter your password)

Print My JPG files From Internet Explorer?


  1. To print the opened file choose the printer icon (or use the file menu). This might bring up your printer dialog, or it may begin printing right away.




  2. To make some printer choices, click on Preferences.




  3. From the Internet Explorer Print Preview, you can choose a size (we suggest 85%).




  4. We find that Internet Explorer is not the best way to print these, and suggest using Windows Picture and Fax Viewer or another graphics program.

Personalize the PDF Family Tree Template?


  1. Open your family tree template file. It will open for you in Acrobat Reader.




  2. Have your family members' names handy.
  3. Using your mouse and keyboard, you can type family members' names into your PDF Family Tree Template for printing or for later use.
  4. Click the first box you want to fill in, and type the person's name. We suggest that you start with your name or your spouse's name, above and below the tree, and “branch out” from there. If some of the names are long, the font size will reduce accordingly.
  5. After typing the name, do any of the following:
    • Press Tab to go to the next field.
    • Press Enter to accept your entry
    • Using the mouse, click the next box you want to fill in to continue
  6. Entries may be edited at any time by clicking on the appropriate box


Note: The PDF Family Tree Template is designed for the families of both sides of a couple


Save the PDF Family Tree Template?


  1. Save a "blank" copy of the PDF Family Tree Template for future use or for other families.
  2. After you have filled in all the names you want, choose File > Save As
  3. Specify a location for the file, and choose a useful name to you (Save the file under the names of the family that you are doing the tree for (Eg. Conde_Wilson_FamTree.pdf)
  4. Remember where in your computer you have saved the file.
  5. Note: Your personal entries and the template are saved as one file. Pass it on - yes, this file can be emailed to your family for them to add or edit.

Print the PDF Family Tree Template?


  1. To print the opened file from Acrobat Reader, choose the printer icon (or use the file menu). You will see:




  2. Select your printer, and any settings that you want.
  3. We suggest selecting Fit to Printable Area and Auto-Rotate and Center
  4. make sure the preview looks alright, and click OK

My Coat of Arms won't print properly from my PDF file


Suspected cause of the problem: As our PDF files can be quite large, some printers cannot print the whole document without running out of memory.

  1. Print the entire document
  2. Determine what page(s) were not properly printed
  3. Navigate to each page that did not print properly
  4. Confirm visually that the page looks complete. If it looks garbled or incomplete contact us and request a new download
  5. Click the Acrobat Print icon and select Print Range > Current page




  6. Make sure the preview looks alright, and click OK
  7. Repeat through any other pages that are necessary