Last Updated on 2008/10/2
Truste Certification
Houseofnames.com, an Internet property of Swyrich Corporation, has created this statement in order to demonstrate our strong commitment to protecting your privacy. This statement discloses how we collect and disseminate information.
Swyrich Corporation is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to enable individuals and organizations to establish trusting relationships based on respect for personal identity and information by promoting the use of fair information practices. This privacy statement covers the site www.houseofnames.com. Because we want to demonstrate our commitment to our users' privacy, we have agreed to disclose our privacy practices and have them reviewed for compliance by TRUSTe.
If users have policy questions or concerns, you can contact the Policy Administrator. If you do not receive acknowledgment of your inquiry or it is not satisfactorily addressed, you can then contact TRUSTe through the TRUSTe Watchdog Dispute Resolution Process
(http://www.truste.org/consumers/watchdog_complaint.php). TRUSTe will serve as a liaison with the Houseofnames.com web site to resolve users concerns.
Online Ordering Help
Phone and E-Mail messages can be left with us 24 hours a day, 365 days a year.
Mon-Fri:
For immediate help with questions you have while ordering online, please call our
Customer Service Representative (9:30AM-4PM, EST).
Sat-Sun:
For the weekend interval, please allow up to two business days for a reply to inquiries by E-Mail or Phone.
Holidays:
During holidays, or holiday periods, please allow a delay (3-10 days, depending on circumstances) for a response to inquiries by E-Mail or Phone.
Postal Mail:
For a formal response to requests made via postal mail, please allow up to 30 days for a mail response.
FAQs:
For FAQs and Tracking My Order/Profile Updates, see our
customer service information page.
American Customers
For U.S. Customers with immediate order form questions, see
Online Ordering Help.
This section does not apply to products downloaded over the Internet.
Ultimate Consignee ID:
As of Mar. 2007, U.S. Customs defines an imported number as "either your IRS business registration number, or if your business is not registered with the IRS or you do not have a business, your social security number." This number is also referred to as the Ultimate Consignee ID number, and for businesses as a Tax Id or EIN.
Consignee ID on Order Forms:
When you make an order requiring importation to the United States, the value of which exceeds $200 USD, our order form requests that you provide an importer number. This ID is in addition to your regular shipping information, and ensures a speedy clearance of your order through U.S. Customs. For orders under $200 USD, the US Address of the consignee is sufficient for importation of goods.
Consignee ID Usage:
The consignee number is provided only for shipping purposes, to U.S. Customs in electronic form and printed on a hard copy of the invoice shipped with the product. U.S Customs, and shipping companies, will have access to the ID.
References:
For further background on U.S. Customs requirements, visit the following external links (as of Mar, 2007):
Information Collection
Visiting the Site:
We do not collect any personal information about you, when you visit the Houseofnames.com web site, unless you use our contact-us, order, or affiliate program forms.
Our on-site web server system tracks standard web browser data, such as IP address, browser type, referring web site address, domain name, access times, and pages accessed on the site. This collected log data helps diagnose problems with our web servers, monitor certain aspects of web queries, analyze trends, and administer our Web site. Note that IP Addresses may be considered personal information by some, due to the possibility of tracing a visitor via Internet Service Providers. All collected web server log data, including the IP address, are not linked to any personal information that you may provide when contacting us, or ordering from us.
Contacting via E-Mail:
To contact us via E-Mail, we require as a minimum your name and E-Mail address so that we may contact you. Additional information may be given so as to describe your request or concern.
Note: E-Mail is an unsecured form of communication. Please take due care as to what you write into an E-Mail, in particular do not include credit card or other confidential data.
Placing an Order:
If you place an order through our secure on-line form, or over the phone, we request the following personal information:
- Name
- Telephone Number (optional on E-mail orders)
- Billing Address
- Shipping Address (if different from billing address)
- Payment Information
- E-Mail Address (optional on phone orders)
- Password of your making, to allow you to track orders on-line (optional)
- Consignee Identifier (conditional requirement; refer to American Customers section)
- Recipient E-Mail Address (when ordering a Gift Card)
- Gift Card ID and Password (when using a Gift Card)
- and whether to opt-out from future Houseofnames.com E-Mail newsletters
Joining the Affiliate Program:
If you sign-up to our Affiliate Program, we require your
- Name
- E-Mail Address
- Preferred Payment Method
- Address
- Phone Number
- Password (of your own making)
- Web Site Address
- Description of your web site/Business
For more information on the Affiliate Program, refer to affiliate home page.
Using the Surname Search Feature:
If you use the "Search For Surname" tool, and you find your name is not present on the search results page, you can opt-in to send Houseofnames.com a notification that your name is not present in our list of display names. This notification requires your E-Mail Address, and includes your Surname, so that we may contact you should the requested surname become available at a later date.
Receiving Newsletters:
When you receive newsletters or promotional E-Mail from Swyrich Corporation, we may use a simple web beacon to determine whether the E-Mail has been opened. This beacon is not used to validate personal information.
Demographics:
Houseofnames.com does not collect any demographic information.
Third Party Data Linkage:
Houseofnames.com does not link your personal information to any third party data that we may obtain.
In the case of IP Addresses, a third party tool may be used to customize your web experience based on an IP's geographic location, but no data is given to the third party.
Third Party Personally Identifiable Information
Email A Friend:
To use our "Email To A Friend" referral form, we require your E-Mail address and your friend's E-Mail addresses in order to send the message. Additional, optional, data may be provided in the form by you. We will automatically send your friend a one-time E-Mail inviting them to visit our web site.
These E-Mail addresses, and the E-Mail content, are not collected, stored, tracked, or linked to any other data collected by houseofnames.com. Comments made in the E-Mail message are not censored in anyway, and are deemed confidential to both parties. We are not responsible for any personal identifiable information you choose to send within this E-Mail.
Gift Card Program:
When a customer purchases a Gift Card for another person, the form requests the E-Mail Address of the recipient. A one-time Gift Card E-Mail notification is sent to the recipient upon completion of the purchase. Optional data can be included in the notification: recipient and sender names, and a message.
Note: E-Mail addresses, names, and comments that may be included in these types of E-Mails are neither collected by us, nor censored in anyway, and are deemed confidential to both parties. We use this information only to send this one time email and not for any other promotional purposes. Keep in mind that E-Mail is unsecured communication. E-Mail data is not linked to the senders' personal information.
Information Usage
Your personal information is used to deliver in-house services, improve our sites and products, or to carry out the transactions you have requested. We also use your personal information to communicate with you.
When Ordering:
Personal data provided when ordering on our site are used as follows:
- Clarify details of orders
- Send order confirmations
- Reply to your questions
- Deliver purchased product to you
- Charge you the cost of goods
- View shipping data
Note, to view your order's shipping progress, a secure limited-entry area of the site is provided. The login service provides you external links to courier web sites.
Text Size 
Houseofnames > Knowledge Base > Privacy Statement
